Shipping policy

Shipping Policy

Last updated: [May 14, 2025]

At ISH Collection, we take pride in delivering your historical artifacts with the same precision and care that goes into crafting them. This Shipping Policy outlines our global delivery standards, logistics partners, handling timelines, remote area considerations, and customer responsibilities.

Shipping Locations

We offer free worldwide shipping on all orders via top-tier express carriers, including DHL Express, FedEx, UPS, and Aramex. Our logistics network ensures that your medieval armor or artifact arrives safely, securely, and on time—no matter where you are in the world.

Processing Time

Each order is subject to our strict inspection and packaging standards. Handling time depends on the type of order:

• Standard/Ready-to-ship products: 3–7 business days

• Custom & Made-to-Order items: 1–4 weeks (based on complexity)

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please note: These are estimates. Delivery delays due to customs clearance, local holidays, or adverse weather are beyond our control.

Remote Area Surcharges Policy

Although shipping is complimentary, a remote area surcharge may apply if your shipping address is located in a courier-designated remote zone.

• You will be notified at checkout if your ZIP/postal code incurs this fee.

• We recommend entering an alternate or relative’s address in a nearby non-remote zone if applicable.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your package directly through the carrier's website.

Customs, Duties, and Taxes

• ISH Collection ships on a Delivered Duty Unpaid (DDU) basis by default.

This means we do not collect or prepay any import duties or taxes on your behalf.

• Buyers are solely responsible for any customs charges, VAT, import taxes, or brokerage fees imposed by their country’s customs authority upon arrival. These charges vary depending on your local laws, product category, declared value, and shipping region.

• To avoid unexpected fees or delays, we strongly recommend reviewing your country’s import policy prior to placing an order. You may also contact your local customs office for detailed information about thresholds, exemptions, or applicable taxes.

• Failure to Respond to Customs or Courier:

In cases where buyers fail to respond to the courier company, refuse to pay the required import taxes, or delay the submission of necessary documents, the shipment may be returned, held, or destroyed by customs.

ISH Collection will not be held liable for such outcomes, and no refund or compensation will be issued in such cases.

• Customs Delays:

Occasionally, customs clearance may take longer than expected due to inspections or additional verification. While we have no control over such delays, we commit to supporting you throughout the process and will assist wherever possible to ensure your order is released quickly.

Lost or Damaged Packages

All shipments are securely packed with high-quality protective materials to minimize transit damage. However, in the rare event of shipping damage:

• Contact us immediately upon delivery.

• Submit clear photographs of the damaged package and item.

• We will resolve the issue promptly—either through replacement or compensation.

Incorrect Address

Please double-check your shipping address before placing your order. ISH Collection is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Need Help?

Feel free to contact our customer care team for any shipping-related concerns:

• Email: support@ishcollection.com

• Phone / WhatsApp: +1 (647) 556-0303

• Live Chat: Available 24/7 on our website

ISH Collection – Delivering legacy, worldwide.